The Claydon Garden Company - Terms and Conditions


These terms and conditions regulate the business relationship between you and us. By using Our Web Site in any way, or by buying from us, you agree to be bound by them.
1. Validity
These terms and conditions govern Claydon Garden Company including www.claydongardencompanyco.uk (CGC) performance relating to the sale and supply of goods to the customer. CGC reserve the right to amend these terms and conditions from time to time by updating this text page; and the customer is bound by any such modifications or revisions.
2. Contract with customer
The contract between CGC and the customer comes into existence upon CGC acceptance of the customers order i.e. when payment has been received. CGC is entitled to withdraw from contracts in the case of obvious typographical or arithmetical inaccuracies appearing on CGC Web site.
3. Pricing and Availability
The prices of the goods are those specified on CGC Web site. The price, as displayed, is inclusive of VAT (at the standard UK rate). Orders are subject to availability. In the unlikely event that the goods are unavailable, the customer will be notified by Email. Price and availability information is subject to change
4. Item out of Stock
If any problems are encountered i.e. a longer delivery time is required or items are temporarily out of stock, the customer will be notified immediately and a new delivery time will be arranged. If a new schedule cannot be arranged then the customer will be offered a full refund.
5. Delivery of Goods
CGC will deliver the goods ordered to the delivery address supplied by the customer. Availability permitting, all orders paid for by credit card will be delivered within 14 days. Despatch of goods constitutes fulfilment of contract.
6. CGC Warranty
If the goods delivered are not what the customer ordered, or are of incorrect quantity, or are damaged or defective, CGC will, if the customer returns them within a reasonable period, at the customer's option either give a full refund or where possible make good any shortage or non-delivery or replace any damaged or defective goods.
7. Return of goods - 100% money back guarantee
If for any reason the customer is unhappy with their purchase, they can return it to CGC for an exchange or refund, providing CGC receives it within 15 days from the date of its original receipt by the customer. CGC must be contacted on 01296 730238 (office hours only) prior to the return of the items. Returned products must be received by CGC in good condition and all component parts, including any promotional products that may have been included in your purchase before refunds can be given. A note explaining the reason for return should also be enclosed. This does not affect your statutory rights. The customer bears the cost of returning goods for refund or exchange, except in cases of faulty, damaged or wrongly supplied goods. This is also known as a re-stocking fee, this fee can vary depending upon the size and weight of the item. CGC can arrange for collection of the item.
8. Order Cancellation
If you wish to cancel an order that has NOT been dispatched a full refund will be issued. You must phone us immediately (not email) should you wish to cancel goods as any purchases that have left our warehouse will be subject to the returns charges listed below.
9. Governing Law and Jurisdiction
Contracts between CGC and the customer will be governed by English Law and all disputes will be submitted to the non-exclusive jurisdiction of the English courts
10. Intellectual Property
All the information, data, text, graphics, links or computer code published on, contained or available on this website (the "Material") are the copyright of CGC. Unauthorised use of the Material including the production, storage, modification, distribution or republication without the prior written consent of CGC or, where applicable, the respective copyright owner(s) is prohibited. The names and logos of CGC and all related products and service names, design marks and slogans are the trade names, service marks or trade marks of CGC and may not be used without the prior consent of CGC.
11. Disclaimer
CGC hereby, to the fullest extent permitted by law, disclaims all warranties and conditions with regard to the Material and any goods and services supplied in relation to this website, whether expressed or implied or statutory (including all implied warranties and conditions of the merchant ability and fitness for a particular purpose). In no event that CGC be liable for any indirect, punitive, special, incidental or consequential damages whatsoever even if CGC has been advised of the possibility of damages including, without limitation, damages for loss of use, data or profits arising out of or in any way connected with the use or performance of this website, interruptions or delays to this website, the provision of or failing to provide services, or for any information, material, goods and services obtain through this website or otherwise arising out of the use of this website, whether based on contract, tort or otherwise to the fullest extent permitted by law.
12. Invalidity of Terms and Conditions
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions will not be affected.
13. Privacy Statement
Your personal information is used by us only. We will not sell or disclose your personal information to any third party without your permission, except where we are required or permitted by law to do so. You agree that we may disclose your personal information to relevant authorities, parties and or applicable intellectual property rights holders (or their representatives) if we have reasonable grounds to believe that you have breached our Terms and Conditions, or to anyone to whom we transfer or may transfer our rights and obligations under this agreement.

a. Storage and Security
We make every effort to ensure that your personal information is stored securely. However, no data transmission over the Internet can be guaranteed to be 100% secure. Consequently, any information that you send to us over the internet is sent at your own risk. Similarly, you are responsible for keeping your login password private and secure. You should contact us immediately if you believe there has been any unauthorised use of your account or your login password has become known to someone else.

b. Payment Information
Our site uses 128bit secure encryption to ensure that your personal details remain private. Your credit and debit card payments are processed by HSBC secure online payments facility. We never transmit your card details over the internet as these are entered directly onto the HSBC secure payments facility.

c. Access to Data
You have certain rights under the Data Protection Act 1998. You have the right to be told what personal information we hold about you on our database. If you wish to use that right, you should write to us at:
Claydon Garden Company
51 St Michaels Way,
Buckingham,
MK18 2QD.

By using this website you accept the terms of this privacy statement, the copyright statement and the terms and conditions on this website.